Privacy Policy
Last Updated: July 31, 2026Welcome to the LagZapper game booster and related services (hereinafter referred to as the “Services” or “Service”).The LagZapper game booster (hereinafter referred to as the “Product”) is software and related services developed and operated by XUNYOU NETWORK TECHNOLOGY CO., LIMITED and its affiliates (hereinafter referred to as “LagZapper,” “we,” “us,” or “our”) to provide users (also referred to as “you” or “your”) with network acceleration and other functions.We fully understand that your personal information is critically important to you. We undertake to strictly comply with applicable laws and regulations, follow privacy protection principles, make every effort to protect the security of your personal information, and provide you with secure and reliable Services.By reading this Privacy Policy, you can learn in detail how we collect and process personal information, so that you can better understand our Services and make appropriate choices. We have highlighted in bold the sensitive information that we may collect and other important content, and we encourage you to pay particular attention to such content when reading this Privacy Policy.By using or continuing to use our Services, you agree that we may collect and use your relevant information in accordance with this Privacy Policy.This Privacy Policy does not limit or exclude any consumer rights granted by applicable law that cannot legally be waived. In the event of any conflict between this Privacy Policy and such mandatory legal provisions, the mandatory legal provisions shall prevail.By reading the full version of this Privacy Policy, you can learn more detailed rules concerning the processing of personal information, including the relationship between the types of personal information collected and the purposes for which they are used. This Privacy Policy includes the following sections:1. How We Collect and Use Your Personal Information2. How We Use Cookies or Similar Technologies3. How We Store and Protect Your Personal Information4. How We Share, Transfer, and Publicly Disclose Your Personal Information5. How to Exercise Your Rights Relating to Personal Information6. Automated Risk Control7. Protection of Minors8. Amendments and Updates9. Contact Us
I. How We Collect and Use Your Personal Information
1. During your use of the Services, we may, in accordance with this Privacy Policy, collect and use the following information that you voluntarily provide when using the Services or that is generated as a result of your use of the Services and relates to you as an identified or identifiable individual (hereinafter referred to as “personal information” or “personal data”).We use such information to provide the Services to you, optimize our Services, and protect the security of your account.If we use your personal information for purposes beyond those stated at the time of collection or beyond purposes directly or reasonably related to those purposes, we will notify you again before using your personal information and, in accordance with applicable law, obtain your consent or rely on another lawful basis.Please note that functions may differ depending on the operating system or device that you use. We will collect only the information necessary to provide the specific functions that you use.
1.1 Information You Voluntarily Provide
Depending on how you interact with us, we may ask you to provide one or more of the following types of information. We collect such information only where it is required for a specific purpose necessary for the proper operation of the Services and only when you choose to provide it:a. Account information: Information that you provide when registering an account. When you use a third-party account to log in, we may receive from the third-party platform your account identifier, nickname, profile picture, email address, country or region, and other information that you authorize the platform to provide to us. The specific scope of information shall be subject to the information displayed on the login authorization page.b. Membership and transaction information: Order number, type of membership purchased, amount, currency, payment channel, payment status, transaction time, and refund information. Complete payment credentials, such as payment card numbers, are generally processed by payment service providers. Unless expressly stated otherwise, we do not directly store complete bank card information.c. Customer support information: Questions, comments, attachments, contact details, and records of your communications with customer support that you send to us.d. Settings and preferences: Client language, acceleration preferences, privacy settings, Cookie choices, and other settings that you configure voluntarily.e. Surveys and feedback: Information that you submit when voluntarily participating in surveys, testing, or user research.1.2 Information Automatically Generated When You Use the Services
a. Device and client information: IP address, MAC address or [the device identifier actually used], device model, operating system, system language, client version, screen resolution, network operator, and network type.b. Acceleration service information: The game or platform that you select, server or region, acceleration node, acceleration start and end times, acceleration duration, latency, packet loss rate, routing and node-switching records, traffic volume, and [whether the target server’s IP address, domain name, protocol, port, and DNS information are recorded].c. Log and diagnostic information: Time of feature operations, error logs, crash logs, performance data, and network diagnostic results. Crash dumps may contain runtime data. We will take measures to limit the collection of unnecessary personal information contained in such data.d. Approximate location information: We may determine your country, region, or city based on your IP address for the purposes of selecting acceleration nodes, determining available Services, and preventing abnormal activities. We do not collect precise GPS location information through the Services unless otherwise stated and the necessary authorization has been obtained.e. Screenshot translation information: We process screenshots selected by you, text contained in those screenshots, the source language, and the target language only when you actively use the screenshot translation function.Screenshots will be [processed locally / transmitted to our servers and third-party OCR and translation service providers] and will be [deleted immediately after processing / retained for X hours or X days].Screenshots will not be used for advertising or model training unless we separately obtain your explicit consent.f. Third-party login information: Login results, platform account identifiers, and the scope of authorization returned to us by third-party login service providers. We do not obtain your passwords for third-party platforms.g. Payment results: Payment identifiers, payment country or region, transaction status, and risk verification results returned by payment service providers.1.3 Sensitive or Special Categories of Personal Information
We generally do not require you to provide government-issued identity documents, precise location information, complete payment credentials, health information, biometric information, or other special categories of personal information.Customer support attachments or screenshot translation images that you submit may incidentally contain such information. Please avoid uploading sensitive content that is unrelated to your use of the relevant function.Where processing such information is genuinely necessary, we will limit the scope of processing, adopt additional protective measures, and obtain your explicit consent where required by applicable law.2. We may use information collected in the course of providing the Services for the following purposes:2.1 We strictly comply with applicable laws and regulations and our agreements with you and use the collected information for the Services described in Section I, “How We Collect and Use Your Personal Information,” of this Privacy Policy.
2.2 After adopting security measures such as encryption and de-identification, and provided that a specific individual cannot be reidentified, we may conduct statistical analysis or other necessary data analysis on the collected data to support the research, development, provision, and operation of our various products and services, including business decision analysis.
2.3 Other purposes to which you have consented or that you have authorized.
3. Processing Not Based on Consent
Where permitted by applicable laws and regulations, we may collect and process your personal information on the basis of performing the Terms of Service, complying with legal obligations, protecting your or another person’s vital interests, maintaining the security of the Services and accounts, pursuing our legitimate interests, or relying on another lawful basis.We will assess the necessity of such collection and processing and its impact on your rights and freedoms. Where the law requires us to obtain consent, we will not use this provision as a substitute for your consent.II. How We Use Cookies or Similar Technologies
1. Certain Services may be provided by authorized partners. Solely for the purposes stated in this Privacy Policy, we may share certain personal information with our partners in order to provide better customer service and user experience.We will share your personal information only for lawful, legitimate, necessary, specific, and clearly defined purposes, and we will share only the personal information necessary to provide the relevant Services.Unless we separately obtain your authorization or applicable laws and regulations provide otherwise, our partners are not authorized to use the shared personal information for any other purpose.We or our third-party partners may obtain and use your information through Cookies or similar technologies and store such information as log information.2. We and our third-party partners may collect and use your information through Cookies or similar technologies and store such information. We may use our own Cookies or similar technologies for the following purposes:
2.1 Remembering Your Identity
For example, Cookies or similar technologies help us recognize you as a registered user or retain information about your preferences or other information that you have provided to us.2.2 Analyzing Your Use of Our Services
We may use Cookies or similar technologies to understand the activities you conduct through the Services or determine which Services are most popular.2.3 Advertising Optimization
Cookies or similar technologies may help us provide advertisements that may be more relevant to your interests based on your information, rather than displaying general advertisements.3. While using Cookies or similar technologies for the purposes described above, we may provide advertisers and other partners with aggregated, non-personally identifiable information collected through Cookies or similar technologies in order to analyze how you and other users use the Services and to provide advertising services.4. You may reject or manage Cookies or similar technologies through your browser or through user choice mechanisms.However, please note that disabling Cookies or similar technologies may prevent us from providing you with a better service experience, and certain Services may not function properly.You may still receive advertisements, but those advertisements may be less relevant to you.III. How We Store and Protect Your Personal Information
1. Storage of Information
1.1 As a general rule, we retain your personal information only for the shortest period necessary to achieve the purposes of the Services or as otherwise permitted by applicable laws and regulations.Please note that if you choose to close your account, we will delete or anonymize your information, except for information that applicable laws and regulations require us to retain for a specified period.We will delete or anonymize such mandatorily retained information after the applicable statutory retention period expires.2. Security Protection Measures
2.1 We adopt technical and organizational measures appropriate to the risks associated with the processing of personal information in order to prevent information leakage, loss, misuse, unauthorized access, unauthorized disclosure, and similar incidents.These measures include encryption in transit, encryption at rest, access controls, operation logs, security audits, backups, and employee confidentiality management. Only personnel who have a genuine business need and have been duly authorized may access the relevant information.These measures cannot guarantee the absolute security of information, but we will continuously assess and improve our security measures.2.2 We recommend that you pay close attention to the protection of your personal information when using the Services. We will also provide various security functions to assist you in protecting the security of your personal information.3. Handling Data Security Incidents
3.1 In the event of a data security incident that may pose a risk to your rights and freedoms, we will take measures to contain and investigate the incident and notify affected users and relevant regulatory authorities as required by applicable law.Notifications may be provided by email, client notification, website announcement, or other effective means and will contain the information required by applicable law.4. Security Notice
4.1 Please understand that, due to technological limitations and limitations in risk prevention, even though we make every effort to strengthen our security measures, we cannot guarantee that information will remain 100% secure at all times.You should understand that the systems and internet networks through which you access the Services may experience problems due to circumstances beyond our control.4.2 You must properly safeguard your account and other authentication credentials. When you use the Services, we identify you through your account and other authentication credentials.If you disclose such information, you may suffer losses or other adverse consequences.If you discover that your account and/or other authentication credentials may have been or have already been compromised, please contact us immediately so that we can promptly take appropriate measures to prevent or reduce the relevant losses.5. Notice When the Services Cease Operation
5.1 If the Services cease operation, we will notify you through push notifications, announcements, or other means and will delete or anonymize your personal information within a reasonable period, unless otherwise required by applicable laws and regulations.IV. How We Share, Transfer, and Publicly Disclose Your Personal Information
1. Sharing
1.1 Except for the limited purposes specified in this Privacy Policy, such as enforcing the Terms of Service, protecting the security of the Services, or complying with legal requirements, we will not disclose your personal information, including your name, telephone number, email address, or postal address, to independent third parties without your knowledge.We do not sell your information.1.2 We share personal information with third parties in the following circumstances:1.2.1 Social media platforms and gaming platforms: When you choose to link, connect, or log in using a third-party account, the third-party service will receive information about your interactions with our Services in accordance with its own privacy policy.1.2.2 Payment service providers: For payment processing, refunds, and transaction risk verification.1.2.3 Cloud service, CDN, and acceleration node service providers: For account services, network acceleration, and data storage.1.2.4 Crash analysis and data analytics service providers: For error identification and performance analysis.1.2.5 OCR and translation service providers: To process screenshots and text only when you use the screenshot translation function.1.2.6 The Services may integrate with or link to other products or services or products or services provided by third parties, including:a. You may use a “Share” function to share certain content from the Services to products or services other than LagZapper or to third-party products or services, or to share content from products or services other than LagZapper or from third-party products or services to LagZapper;b. We may provide links through advertisements or other means that allow you to access products or services other than LagZapper, third-party products or services, or third-party websites;c. Other circumstances involving integration with third-party services. For example, certain third-party SDKs or similar applications integrated into the Services may collect your personal information.When you use such third-party services through our Services, you agree that the relevant third party may directly collect and process your information.We will assess the lawfulness, legitimacy, and necessity of the personal information collected by such third-party services, require those third parties to adopt protective measures for your personal information, and require them to strictly comply with applicable laws, regulations, and regulatory requirements.1.2.7 The third-party services described above are operated by the relevant third parties. Your use of those third-party services, including any information that you provide to such third parties, is governed by the third parties’ own terms of service and personal information protection rules, rather than this Privacy Policy. You should carefully read their terms.This Privacy Policy applies only to personal information collected by us and does not apply to services provided by third parties or to third-party rules governing the use of information.If you become aware of risks associated with such third-party services, we recommend that you discontinue the relevant operation in order to protect your lawful rights and interests and contact us promptly.1.2.8 LagZapper affiliates: LagZapper affiliates process personal information only to the extent necessary to provide the Services, conduct internal administration, and maintain security.2. Transfer
2.1 If we undergo a merger, acquisition, asset transfer, division, dissolution, bankruptcy, or similar transaction or event, your personal information may need to be transferred.We will inform you of the relevant circumstances, provide you with the name and contact details of the recipient, and require the new recipient to continue protecting your personal information in accordance with applicable laws and regulations and to a standard no less protective than the requirements of this Privacy Policy.2.2 Our service providers, affiliates, subsidiaries, and partners are located in multiple countries around the world. Your personal information may be transferred to and processed in those countries, which may be different from the country or region in which you reside.For users in the European Economic Area or the United Kingdom, where applicable, we will rely on adequacy decisions, Standard Contractual Clauses, or other lawful mechanisms to protect cross-border transfers.For other regions with data localization requirements, we will determine the initial location in which data is stored and the arrangements for cross-border transfers in accordance with local law.You may request information concerning the recipients, purposes of transfer, and safeguards by contacting us through the methods set out in Section IX.3. Public Disclosure
3.1 We will publicly disclose your personal information only in the following circumstances:3.1.1 At your request, where you have provided explicit consent to the disclosure of the information designated by you and the disclosure does not violate applicable laws and regulations;3.1.2 Legal requirements and prevention of harm: We may disclose your information where we reasonably believe that disclosure is necessary to comply with applicable laws and regulations or other legal procedures or obligations.We may also disclose your information to prevent harm to us or our users or to protect our rights or the rights of our users.V. How to Exercise Your Rights Relating to Personal Information
1. Exercising Your Rights
Depending on your region, you may have some or all of the rights relating to personal information listed below. However, these rights are not absolute and apply only in certain circumstances.1.1 Access and copying: You may view your information through “User Center > Privacy Settings > Personal Data” in the Product client or request a copy of your personal information by email.1.2 Deletion: You may request the deletion of your entire account through “User Center > Account Security > Delete Account” in the Product client or request the deletion of specific personal information by email.1.3 Correction: The nickname, profile picture, or email address associated with a third-party login account may be modified through the relevant login platform. You may request the correction of other information by email.1.4 Withdrawal of consent: You may disable optional functions such as screenshot translation, adjust your Cookie preferences, unsubscribe from marketing communications, or submit a request by email.Where applicable, withdrawing your consent will not affect processing completed before the withdrawal or the processing of personal information based on another lawful ground.1.5 Objection or appeal: You may submit a request through the following email address:Email for requests: support@lagzapper.comPlease use “Privacy Request” as the subject of your email and provide your account UID, login method, and specific request.Do not send passwords, recovery codes, security codes, or complete payment card information by email.We will respond within the period prescribed by applicable law and will not discriminate against you because you lawfully exercise your privacy rights.2. Identity Verification and Restrictions on Requests
To prevent unauthorized requests, we may verify your identity using your current account login status, third-party login verification, order information, or other necessary information.We will request only information proportionate to the identity verification required.Where permitted by applicable law, we may restrict or refuse requests that are manifestly unfounded, excessively repetitive, cannot be verified, infringe the rights of others, or conflict with legal obligations.If we are unable to fulfill your request, we will explain the reason to the extent required by applicable law and inform you of your right to appeal or lodge a complaint with the relevant regulatory authority.VI. Automated Risk Control
To protect the security of accounts and the Services, we may use information including the number of devices, login frequency, changes in IP addresses, acceleration activities, and transaction risk information to identify account theft, fraud, account sharing, or other abnormal activities.Relevant determinations may result in additional verification, temporary restrictions on login, or restrictions on certain membership benefits.You may request a manual review by contacting support@lagzapper.com.We will not make a decision based solely on automated processing that produces legal or similarly significant effects on you, unless permitted by applicable law and the necessary safeguards have been provided.
VII. Protection of Minors
1. The Services are not intended for children who have not reached the minimum digital age of consent applicable in their region. We do not knowingly collect personal information from such children.If you are a parent or legal guardian and believe that a child has provided personal information to us without valid authorization, please contact us at support@lagzapper.com.After verification, we will delete or restrict the processing of the relevant information in accordance with applicable law.2. If, in a particular region, we allow children to use functions that require consent, we will obtain the consent of a parent or legal guardian and provide corresponding privacy protection measures in accordance with local law.3. We recommend that any minor obtain the consent of a parent or other legal guardian (hereinafter referred to as the “Guardian”) before participating in online activities.We will protect information relating to minors in accordance with applicable laws and regulations.
VIII. Amendments and Updates
1. This Privacy Policy is a supplemental agreement to the Terms of Service and constitutes an integral part of the Terms of Service. This Privacy Policy and the Terms of Service form a unified whole and have equal legal effect.In the event of any inconsistency between this Privacy Policy and the Terms of Service, this Privacy Policy shall prevail.2. This Privacy Policy also includes rules and other content that we may publish in the future concerning the purposes, scope, and methods of collecting and using personal information in connection with the Services.Once officially published, such content shall constitute an integral part of this Privacy Policy and shall have the same legal effect as this Privacy Policy.3. We may amend this Privacy Policy from time to time.If material changes are made to the terms of this Privacy Policy, we will notify you before the changes take effect through a client notification, email, website announcement, or other appropriate means and explain the date of the update and the principal changes.For processing activities for which renewed consent is required by law, we will separately obtain your consent.Your continued use of the Services indicates that you agree to our processing of your personal information in accordance with the updated Privacy Policy.
IX. Contact Us
1. If you have any questions, complaints, or suggestions concerning this Privacy Policy or the protection of personal information, please contact our privacy contact:Name: XUNYOU NETWORK TECHNOLOGY CO., LIMITED
Email: support@lagzapper.com
Address: UNIT 08, 15/F, WITTY COMMERCIAL BUILDING, 1A-1L TUNG CHOI STREET, KLN, HONG KONG2. Under normal circumstances, after receiving your question, comment, or suggestion and verifying your identity, we will respond within the period prescribed by applicable laws and regulations.