TERMS OF USE
Last Updated: July 28, 2026These Terms of Service (the “Terms”) constitute a legally binding agreement between XUNYOU NETWORK TECHNOLOGY CO., LIMITED and its affiliates (collectively, “LagZapper”, “we”, “us”, or “our”) and any person or entity that uses the LagZapper game booster and related services, including, without limitation, individuals and teams (each, a “User” or “you”).These Terms apply to the LagZapper game booster services that you use (also referred to below as the “Product”) and all related services (the Product and related services are collectively referred to below as the “Services”), including all upgrades and updates to the Services that you use while these Terms remain in effect.By accessing or using any LagZapper Service, you acknowledge that you have read and understood these Terms and agree to be bound by them. All service terms, rules, and notices published in connection with the Product have the same legal effect as these Terms.When using the Services, you must comply with these Terms and all such service terms, rules, and notices. If you do not agree to these Terms, do not use the Services.These Terms do not limit or exclude any consumer rights that cannot lawfully be waived under applicable law. If these Terms conflict with any such mandatory provision of applicable law, that mandatory provision will prevail.
1. General Information
1.1 The Product consists of network acceleration and related digital services developed and operated by XUNYOU NETWORK TECHNOLOGY CO., LIMITED and its affiliates, together with any updates, upgrades, patches, and other materials relating to the Product, and may include related network servers, websites, electronic media, or electronic documentation.1.2 You must have the legal capacity to enter into these Terms. A User who has not reached the age of legal majority in the User’s place of residence may use the Services only with the consent and under the supervision of a parent or legal guardian. If you are the parent or guardian of a minor and allow the minor to use one or more restricted features of the Services or software, these Terms apply to you, and you are responsible for the minor’s activities in connection with the Services and software.1.3 You must provide true, accurate, and complete registration information and are responsible for safeguarding your Account, password, and login credentials. You are responsible for any loss arising from your voluntary sharing of the Account, failure to safeguard your credentials, or any other cause attributable to you.1.4 We may send necessary service-related notices using the contact details you provide, including Account security alerts, order and payment confirmations, subscription status changes, service interruptions or maintenance arrangements, updates to these Terms, and other notices necessary for the performance of the Services. Where required by applicable law, we will obtain your consent before sending marketing communications and will provide a free and convenient means of opting out.
2. Scope of Services and License
2.1 The Product may provide game acceleration, network route optimization, game translation, performance assistance, and other related digital tools. You understand and agree that the specific features of the Product may vary depending on your plan, device, operating system, Product version, region, or the availability of third-party services.2.2 Subject to your compliance with these Terms and continued eligibility to use the Services, we grant you a limited, revocable, non-exclusive, non-transferable license to install, access, and use the Product and Services solely for your personal, non-commercial purposes. You must ensure that every permitted copy of the Product software that you access or download contains the same copyright and other proprietary notices that appear on or within the Product software.2.3 LagZapper provides network optimization and auxiliary tools. LagZapper does not own or control third-party games, platforms, websites, or servers and does not guarantee that the Services can circumvent regional restrictions, Account restrictions, or third-party access policies.
3. Account Management and Rules of Use
3.1 If you create a LagZapper game booster account (an “Account”) that enables you to access the Product and Services, we may collect and process data associated with the Account that reflects its use of the Product and Services. Such data will be processed in accordance with our Privacy Policy.If, to the extent permitted by applicable law, you use a game or social media account (a “Third-Party Account”) to access or log in to the Product and Services, you must review and comply with the terms of use of the relevant Third-Party Account provider, as those terms apply to your use of the Third-Party Account.If a login method becomes unavailable in a particular region due to policy requirements, we will provide a function that allows the migration of assets associated with your Account so that you can continue to use the Product and Services.3.2 You must use, safeguard, and maintain your Account and password properly. You are responsible for any loss arising from the disclosure, loss, theft, or compromise of your Account or password, except to the extent caused by fault attributable to us under applicable law.3.3 You authorize us to take measures reasonably necessary to protect the security of your Account. We may periodically use different methods to inspect and verify the secure use of your Account, including contacting you to verify your identity, SMS verification, email verification, and password resets.If you cannot complete verification or refuse verification without a valid reason, we may reasonably suspect that your Account is compromised or otherwise abnormal and may suspend the Services provided to that Account or take further appropriate measures.3.4 If the same User owns and logs in to multiple Accounts, each Account will be treated as a separate Account.3.5 Top-up records and usage data cannot be moved, migrated, transferred, gifted, sold, rented, or shared between Accounts, regardless of whether the Accounts are owned by the same User. Please distinguish carefully between Accounts when logging in, making a payment, or participating in an activity to avoid loss.3.6 If you cannot log in because your Account information has been lost or you have forgotten your password, you must provide the information and supporting documents required by the Account recovery process published in our official User Center.You must ensure that all information and supporting documents you provide are lawful, authentic, and valid. If the materials provided are inaccurate, fail to meet our requirements, or do not pass our security verification, Account recovery may fail, and you will bear the corresponding risks and losses.You understand that we require a reasonable period of time to act on and process your request. Except to the extent caused by fault attributable to us under applicable law, we are not liable for your losses.3.7 You must use every Account registered by you in accordance with these Terms. For information security and privacy protection purposes, we may reclaim and delete Accounts that have not been used for an extended period.Under normal circumstances, we may reclaim an Account if it has no remaining Service time and has not been used to log in to the Product or related Services for more than 180 days. We will delete the Account after clearing all information associated with it.If your Account is subject to measures, including restrictions or suspension, because you have violated other rules while using the Product or Services, the specific applicable provisions will govern.
4. Prohibited Conduct
You must not:a. use the Services to engage in unlawful, fraudulent, or infringing activities, launch attacks, conduct malicious scanning, distribute malware, or engage in other activities that threaten cybersecurity;b. access, interfere with, or disrupt the Product or any third-party system without authorization;c. reverse engineer, crack, copy, or circumvent technical protection measures relating to the Product client, protocols, routes, interfaces, or related technologies, except where expressly permitted by applicable law;d. sell, rent, sublicense, share, or otherwise provide an Account or the Services for commercial purposes;e. log in to or use the Services simultaneously on more devices than permitted by the Services;f. use fake accounts, automated tools, or other fraudulent means to abuse trials, promotions, refunds, or activity rewards;g. use the Services in violation of applicable sanctions, export controls, government orders, third-party terms of service, or the laws of your location;h. remove, obscure, or alter any patent, copyright, trademark, or other proprietary notice displayed on or contained in the Services;i. use, in written or graphic form, any registered or unregistered work, service mark, corporate logo (LOGO), URL, or other mark originating from us without our prior written consent; orj. interfere or attempt to interfere in any manner with the proper operation of any part or function of the Services.If we suspect a violation of these Terms, we may take reasonable measures proportionate to the seriousness of the conduct, including restricting features, requiring verification, suspending the Account, or terminating the Services. Except in the event of an urgent security incident, fraud, or where notice is prohibited by law, we will, where reasonably possible, provide appropriate notice and a channel for appeal.If your violation of these Terms, including Section 4 (Prohibited Conduct), applicable laws or regulations, or any third party’s rights causes us to incur any loss, damage, claim, or expense, including reasonable legal fees, court costs, and settlement amounts, you agree to indemnify us in full for all such amounts. This indemnification obligation survives termination of these Terms.
5. Plans, Pricing, and Payment
5.1 LagZapper offers one-time plans and auto-renewing subscription plans. A one-time plan is valid only for the fixed term purchased and will not be charged again when it expires. An auto-renewing subscription plan will renew continuously at the price and billing interval displayed on the purchase page until you cancel it.5.2 When a trial is offered, its duration, feature scope, eligibility requirements, and whether it will automatically convert to a paid plan will be clearly disclosed before you claim or begin the trial. A trial will not automatically convert to a paid Service unless you have expressly agreed to automatic renewal and subsequent charges.5.3 The price, currency, taxes, billing interval, and promotional conditions applicable to a plan are those displayed on the purchase page and order confirmation page. Banks, payment institutions, or telecommunications operators may charge additional fees or apply currency conversion differences.5.4 A price adjustment will not retroactively affect a paid membership period that has already taken effect. If the price of an auto-renewing subscription plan changes for the next billing period, we will notify you in advance within the period required by law. You may cancel automatic renewal before the next charge.5.5 Except as otherwise provided in these Terms, the term of the Services will correspond to the Service term of the plan that you select and pay for. The Service term begins when your payment for the plan is successfully completed and can be viewed by logging in to the User Center. The term will not be extended because you do not use or temporarily cease using the Services.
6. Cancellation of Automatic Renewal and Refunds
6.1 Cancellation of Automatic Renewal
You may cancel automatic renewal at any time through the subscription management page in your Product Account or by contacting LagZapper Support through the “Contact Support” entry displayed in the Product client.Cancellation takes effect only for the next billing period and does not automatically rescind or terminate the membership period already in effect. After cancellation, you may continue to use the Services until the end of the current paid period, and LagZapper will not charge you for the next period.One-time plans do not renew automatically and do not require cancellation. This paragraph does not affect any right to a refund, withdrawal, or cancellation that you may have under this Refund Policy or applicable law.6.2 First-Purchase Refund Protection for New Users
A new User who has never purchased a paid LagZapper plan may request a refund within 72 hours after successful payment for the User’s first one-time plan or auto-renewing subscription plan.The refund amount will be calculated as follows:Refund Amount = Amount Actually Paid for the Order − Fee for Services Used − Non-Refundable Payment Processing Fees − Disclosed Value of Consumed and Non-Recoverable Additional BenefitsThe effective membership period is generally calculated, to the nearest hour, from the time the membership benefits take effect until a valid refund request is submitted. For a discounted order, the calculation will be based on the amount actually paid by the User, not the plan’s original price.Payment processing fees may be deducted only if they were actually charged by the payment institution, were not refunded to LagZapper, and may lawfully be borne by the User. The value of any used game bundle, redemption code, or other one-time benefit may be deducted only if that value was clearly disclosed before purchase.6.3 Refund Requests Submitted After 72 Hours
A refund request submitted more than 72 hours after successful payment is no longer eligible for LagZapper’s guaranteed refund protection. We will review such a request on a case-by-case basis, taking into account:a. the duration of Service use and the benefits consumed;b. whether LagZapper failed to provide a promised core Service;c. whether the Product experienced a prolonged, widespread, or irreparable failure;d. whether there was a duplicate charge, erroneous charge, or unauthorized payment;e. the User’s local network, ISP, game server, and device conditions;f. whether the User violated these Terms or abused refunds, trials, or promotions; andg. payment provider rules and applicable law.If the request is approved, LagZapper may provide a full refund, a prorated refund, compensation in the form of additional membership time, or another reasonable remedy. Submission of a refund request does not guarantee approval.6.4 Circumstances That Generally Do Not Qualify for a Refund
To the extent permitted by applicable law, the following circumstances generally do not constitute grounds for a refund after 72 hours:a. the User forgot to cancel automatic renewal;b. an issue with the User’s local network, ISP restrictions, device, system, firewall, or router;c. maintenance, suspension, regional restrictions, Account penalties, or server failures involving a game or third-party platform;d. the User did not use, or did not fully use, an active membership Service;e. the User did not complete reasonable troubleshooting steps recommended by customer support; orf. the Services became unavailable because the User violated the rules of a game, platform, or the Product.6.5 Refund Processing
A refund request must be submitted through LagZapper Support and must include Account information, the order number, proof of payment, the reason for the refund, and any verification materials that we reasonably request.LagZapper will complete its review within seven business days after receiving all required information. If a refund is approved, the funds will generally be returned to the original payment method. Funds typically arrive within five to ten business days, depending on the bank and payment institution.To the extent permitted by applicable law, we will not compensate for differences caused by exchange-rate fluctuations or for fees not refunded by a bank, payment institution, or other third party. Once a refund is completed, the corresponding membership and any refunded additional benefits will be terminated or withdrawn immediately.6.6 Statutory Consumer Rights
The 72-hour refund protection described in this Section is an additional commercial protection offered by LagZapper. It does not replace or limit any mandatory right of withdrawal, right to a refund, statutory guarantee, or other consumer right available to a User under the laws applicable in the User’s place of residence.If applicable law or the rules of an app store or payment platform provide a longer refund period or a higher level of protection, those rules will apply.7. Accuracy of Information and External Links
7.1 We will use reasonable efforts to ensure that our websites, clients, notices, and promotional materials are accurate, but errors may occur due to technical issues, typographical mistakes, or delays in updates. We may correct such errors without materially reducing any Service already purchased.7.2 The Services may contain links to third-party websites, games, stores, or services (collectively, “Third-Party Services”), all lawful rights in which belong to the relevant third parties. The inclusion of Third-Party Services or links to them does not mean that we endorse, control, or warrant any third-party content.When accessing Third-Party Services, you should independently review their terms and privacy policies. Any dispute arising from a Third-Party Service must be resolved by the relevant third party, and we assume no liability for such dispute.We do not provide customer support for Third-Party Services. If you require support, please contact the relevant third-party service provider.7.3 Your download, installation, and use of any Third-Party Service are governed by that service’s license agreement, authorization agreement, open-source license, or other applicable terms. All such agreements or documents, however presented, form an integral part of these Terms and have the same legal effect as these Terms, and you must comply with them.If you fail to comply with those requirements, the relevant third party or a competent authority may bring proceedings against you, impose a fine, or take other enforcement action and may require our cooperation. You are responsible for the resulting legal liability.We and the relevant third party will each bear responsibility for any dispute to the extent provided by applicable law and the relevant agreements.
8. Service Availability and Limitation of Liability
8.1 Acceleration performance is affected by the User’s location, ISP, underlying network quality, routing, device performance, game servers, third-party platforms, and other external factors. We do not warrant that the Services will always be uninterrupted or error-free or that they will achieve any particular latency, speed, frame rate, or connection result.8.2 We may temporarily restrict certain Services for maintenance, security, route adjustment, legal compliance, or changes involving third parties and will provide advance notice where reasonably practicable.8.3 To the maximum extent permitted by applicable law, we are not liable for losses directly caused by third-party server failures, official maintenance, regional restrictions, ISP restrictions, game Account penalties, or force majeure.8.4 Force majeure includes natural disasters, war, cyberattacks, failures of communications infrastructure, government actions, changes in laws or policies, and other events that could not reasonably have been foreseen, avoided, or controlled.8.5 To the maximum extent permitted by applicable law, we are not liable for any indirect, incidental, special, or consequential loss. LagZapper’s aggregate liability arising from a relevant event will generally not exceed the amount actually paid by the User for the relevant Services during the 12 months preceding the event.8.6 The foregoing limitations do not apply to liability arising from our fraud, willful misconduct, or gross negligence, or to any liability that cannot be excluded or limited by law.
9. User Responsibilities and Performance Tools
9.1 The User must ensure that the User’s device, system, and network meet the basic requirements of the relevant features and is responsible for backing up important data and maintaining device security.9.2 To the extent permitted by applicable law, the User is responsible for any loss caused by improper configuration, operation outside safe hardware limits, or disregard of risk warnings.
10. Intellectual Property
10.1 LagZapper owns all right, title, and interest, including all intellectual property rights, in and to the following:a. the Services and all of their elements, including all content, data, technologies, software, code, user interfaces, text, graphics, trademarks, and any related derivative works;b. the Accounts. Ownership of every Product Account belongs to LagZapper. After completing the Account registration process, a User receives only the right to use the Account, and that right belongs solely to the original registrant.The original registrant may not gift, lend, rent, transfer, sell, or otherwise authorize any person other than the original registrant to use the Account. No person other than the original registrant may use the Account by gift, inheritance, lease, transfer, or any other means; andc. any information or feedback that a User provides to the Services in connection with the Services.10.2 Except for the limited right of use expressly granted in these Terms, these Terms do not transfer any intellectual property right to the User.
11. Privacy and Communications
We will process personal information in accordance with the LagZapper Privacy Policy and take reasonable technical and organizational measures to protect User data.Necessary service notices are not marketing communications. Where required by applicable law, we will obtain consent before sending marketing communications and will allow Users to opt out at any time free of charge. Opting out of marketing communications will not affect notices relating to Accounts, orders, security, or Service maintenance.
12. Suspension and Termination
12.1 A User may stop using the Services and cancel automatic renewal in accordance with Section 6.12.2 We may suspend or terminate an Account and the Services if the User materially or repeatedly violates these Terms, commits fraud, threatens system security, or if we are required by law to take such action.12.3 Refund eligibility will be determined by the nature of the violation, the Refund Policy in Section 6, and applicable law. Suspension or termination of an Account will not, by itself, exclude any rights available to the User under applicable law.
13. Updates to These Terms
We may update these Terms to reflect changes to the Services, security requirements, adjustments to our business model, or legal and regulatory compliance requirements. We will notify you of any update by reasonable means, such as a notice on our website, an in-client notice, or email.The updated Terms will take effect on the effective date stated in the announcement or notice. Your continued use of the Services after that date constitutes acceptance of the updated Terms. If you do not agree to the updated Terms, you must stop using the Services and address any purchased Services in accordance with Section 6.An update will not retroactively reduce the core benefits of a paid period. If applicable law requires separate consent, we will obtain that consent before the change takes effect.
14. Governing Law and Dispute Resolution
These Terms are governed by the laws of the Hong Kong Special Administrative Region, without excluding any mandatory consumer protection provisions that cannot lawfully be excluded by contract in the User’s place of residence.The parties will first attempt to resolve any dispute arising from these Terms through good-faith consultation. If the dispute cannot be resolved through consultation, either party may bring proceedings before a court of competent jurisdiction in the Hong Kong Special Administrative Region.However, this does not affect any right granted to a consumer under applicable law to bring proceedings in the consumer’s place of residence or to use another dispute resolution mechanism.If any part of these Terms is held invalid or unenforceable, the remaining provisions will remain in full force and effect. Our failure to enforce any right immediately does not constitute a waiver of that right.If there is any inconsistency between different language versions of these Terms, the English version will prevail, except where mandatory provisions of applicable law require otherwise.